Osaki Spa's nail salon furniture, including its pedicure spas, comes with Osaki Spa's 1 year manufacturer's parts warranty. This page sums up what it covers and how to get service. You can read Osaki Spa's complete warranty terms on Osaki Spa's website.
Coverage at a glance
| What's covered | Coverage |
|---|---|
| Mechanical parts | 1 year, parts cost covered |
| Structural framework, on selected products | 1 year |
| Labor | Not mentioned in Osaki Spa's terms. This is a parts warranty. |
| Shipping | Not covered |
Who's covered and when coverage starts
- Coverage starts on the date of purchase.
- The warranty is non-transferable.
- It's valid only within the 48 contiguous United States, for products operated according to Osaki Spa's instructions.
- Osaki Spa will repair or replace a defective part, at its sole discretion, within a reasonable time frame.
- Products bought from unauthorized dealers aren't covered. My Wellness Wiz is an authorized Osaki Spa dealer.
How to get warranty service
- Call Osaki Spa customer service toll free at 1-888-848-2630, extension 3, for service advice.
- Have your proof of purchase ready. Osaki Spa requires it for every warranty claim.
- Before you ship anything to a service center, get a return authorization (RMA) number from Osaki Spa.
- If a product can't be repaired, Osaki Spa requires it to be properly packaged and placed in the garage or another accessible spot for the driver to pick up.
- When Osaki Spa delivers a repaired or replacement product, the delivery agent places it in the driveway or the nearest accessible area, such as the garage.
Need a hand?
We're happy to help with any warranty question. Email us at info@mywellnesswiz.com or call 888-886-8373 with your order number.
What the warranty doesn't cover
- Shipping costs, and damage from shipping and handling or from dropping the product
- Theft, abuse, neglect and vandalism
- Improper installation and unauthorized repairs
- Modifications, improper use of electrical power, electrical disturbances and power surges
- Problems caused by improper or unreasonable use or maintenance, including not following the operating instructions
- Damage from fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, tornadoes or other weather exposure
- Normal wear and tear, including stitching, Velcro and zipper failures and fabric tears from abuse
- Softening or hardening of foam and fillings, and fading, wear and pilling of fabrics
- Natural patterns, grains and variations in leather
- Physical damage from intentional acts, accidents or neglect, including stains, fluids, mold, water damage, animal damage, cuts and burns, or an unsanitary or soiled condition
- Products purchased from unauthorized dealers
- Loss of use while the product is being repaired
- Indirect, consequential or incidental damages, such as lost profits or business interruption
Chair tops, shampoo beds and other items
- Pedicure chair tops sold on their own and shampoo beds carry a 1 year parts warranty.
- Some models list longer coverage on Osaki Spa's product pages. The Comet, for example, carries 2 years on the massage chair and 1 year on the base and sink.
- Final sale and clearance items, such as the Elina chair top, are sold as is and have no warranty.
- Osaki Spa gives small items, such as handhelds, foot and leg massagers and smaller size massage chairs, a 30 day parts warranty unless the product page says otherwise.
Damage during delivery
Freight damage isn't covered by the manufacturer's warranty, so please inspect your order before you sign for it. Note any damage on the delivery receipt, take photos and contact us right away. Our Return and Refund Policy explains what happens next.
Last reviewed October 20, 2026. Osaki Spa sets these warranty terms and may change them. If anything on this page differs from Osaki Spa's own written warranty, Osaki Spa's warranty applies.