Shipping policy
Shipping Policy
We ship to the 48 contiguous states and Washington, DC. What shipping costs depends on what you order, and checkout always shows the exact amount before you pay.
Quick reference
| Products | Shipping |
|---|---|
| Gulfstream La Maravilla, Miranda Relax, Peria Relax and Super Relax 2 pedicure chairs | FREE on every order, to a business or residential address. |
| All other Gulfstream pedicure chairs | One flat charge per order for 1 to 3 chairs: $297 to a business address or $397 to a residential address. FREE on 4 or more of these chairs. |
| Whale Spa pedicure chairs and spa packages | One flat charge of $300 per order for 1 to 3 chairs. FREE on 4 or more Whale Spa chairs. |
| Whale Spa reception desks, manicure tables, nail dryers and drying stations, including Tempo manicure sets and the NM901/MIRA set | $300 each, added to any chair freight. FREE when the order includes 4 or more Whale Spa chairs. |
| Whale Spa Elysia head spa shampoo bed | $399 per bed |
| Whale Spa stools, customer chairs and trolleys | $20 per stool or customer chair. Trolleys are $60 each on their own, $59 each with 1 to 3 Whale Spa pedicure chairs and FREE with 4 or more Whale Spa pedicure chairs (checkout shows the savings as a discount on the trolley). |
| Most other products, including massage chairs, saunas, red light therapy, water filtration and salon supplies | FREE on orders of $100 or more. $9.99 on orders under $100. |
Pedicure Chairs, Desks and Tables Ship by Freight
Pedicure chairs, reception desks and manicure tables travel by LTL freight truck and are delivered curbside, to your curb or the end of the truck. The driver doesn't bring the boxes inside, so please have help ready to move them in.
- One charge per order. Whether you order 1, 2 or 3 chairs from the same brand, you pay one freight charge. Order 4 or more chairs from the same brand and freight is free.
- Whale Spa reception desks, manicure tables and nail dryers are $300 each, on top of any chair freight. They ship free when the same order includes 4 or more Whale Spa chairs.
- Gulfstream deliveries include a liftgate and a call before delivery. On paid orders, choose business or residential delivery at checkout. A salon run from a home counts as a residential address.
- Gulfstream and Whale Spa chairs in one order: each brand ships from its own factory, so each brand's freight charge applies and the 4 chair count is per brand. Call or text us at (888) 886-8373 and we'll quote your order.
- Opening a salon or buying several chairs? Call or text us at (888) 886-8373 for a quote on your whole order.
- Inside delivery isn't included in pedicure chair freight. If you need it, contact us before you order and we'll check what the carrier can offer at your address and what it costs.
Delivery Times
- Pedicure chairs are built to order. Gulfstream chairs usually ship in about 2 to 3 weeks. Whale Spa chairs usually ship in 2 to 3 weeks when in stock, and some models, such as the Pure and Felicity Freeform, take 6 to 8 weeks. We'll confirm your expected ship date by email after you order.
- Freight transit usually takes 3 to 10 business days after a chair ships, depending on your location. The carrier will contact you to schedule delivery.
- In stock parcel items usually ship within 1 to 2 business days and arrive in 3 to 7 business days.
Order Processing and Tracking
When you place an order, you'll receive a confirmation email letting you know we've pre-authorized your card and are checking availability with our suppliers. If an item is unavailable or backordered, we'll void the pre-authorization and let you know. If it's available, we'll process the charge and place your order.
Tracking information is sent to your checkout email address within 24 hours of shipment. If you haven't received it within 2 business days of your expected ship date, contact us at info@mywellnesswiz.com.
Scheduling Your Freight Delivery
The freight carrier will contact you to schedule delivery. Please respond quickly to avoid:
- Storage fees, which may apply after 2 business days without a response.
- Cancellation of the order if we can't reach you for 7 days, less any carrier fees.
When Your Delivery Arrives
- Before you sign, count every pallet and box and check each one for damage.
- Write any damage or missing boxes on the delivery receipt before you sign, and take photos before the driver leaves.
- Please don't refuse the delivery. Accept it with the damage noted on the receipt. Refused shipments can carry return freight and restocking fees from the manufacturer.
- Email photos and your order number to info@mywellnesswiz.com within 2 business days for freight deliveries, or 7 days for parcel deliveries. We'll work with the manufacturer on replacement parts or a replacement under its terms.
Each brand's damage and return terms are in our Return and Refund Policy.
White Glove Delivery
Some massage chairs offer White Glove delivery as an option: the team brings the chair to the room you choose, sets it up and takes the packaging away. When it's available, the product page shows it and its price.
Outside the 48 Contiguous States
For Alaska, Hawaii, Puerto Rico, Guam or international addresses, contact us at info@mywellnesswiz.com for a shipping quote before you order.
Contact Information:
Phone: +1 888 886 8373
Email: info@mywellnesswiz.com
Address: 3400 Cottage Way, Sacramento, CA 95825, United States
Support Hours:
Monday to Friday: 9:30 AM to 5:30 PM Pacific
Company Information:
Business Name: Goldfield Commerce LLC
Company No: 202462411210